E-STARS - Electronic Suspense Tracking and Routing System...
An E-STARS solution begins with a clear understanding of your organization and, in many cases, a clear understanding of your clientele. With well-defined objectives, we will customize our service to meet your business needs. If it is your process that needs improvement, we can begin there first. E-STARS is designed to meet you wherever you are.
In a time where most business processes are driven by software logic, E-STARS stands out. By maintaining the flexibility to match an organizational process 'out of the box', users can start using E-STARS with little or no learning curve. As learning increases, users will be able to establish actions requiring more complex routing and coordination or a degree of 'structure' for frequent actions or procedure compliance. Of particular significance is the level of delegation and subtasking available on a single task.
If your business action tracking involves regulatory or governmental procedural compliance, or a need to simplify and streamline convoluted processes, through either customization and/or business process re-engineering, LMIT and E-STARS will flex to meet your budget and timeline, and open the door for new ways of doing business. Our expertise will ensure long-term success for your business, whatever goals may come.
Our key E-STARS services include, but are not limited to:- Business Process Re-engineering (BPR)
- Software Customization for Specific Action Tracking Requirements
- Interface with External Systems & Legacy Data
- Hardware/Software Procurement & Installation
- Training Support - On-Site or Computer-Based Training (CBT)
- Help Desk & Infrastructure Support
- Software Upgrades
Business process ineffective? Need to not only get actions completed on time but also performed in a more efficient manner? A key factor in using a tool like E-STARS is to ensure your processes support your business objectives.
As we support you in your implementation of E-STARS for processes in question, LMIT will seek first to identify the underlying issues driving the need for BPR. Appropriate expectations will be set before determining new scope and objectives. We will research your business strategy and its measures for success. We will identify the correct process(es) to be reengineered. Finally, LMIT will clearly define the requirements for BPR and present a defined action plan.
As with any prolonged exposure, we will gain detailed and specific experience during the BPR that reveals additional information. For this reason, we will continually reconsider the outlined issues and expectations as well as the possibility of managing scope creep. LMIT will redesign your business process with the greatest emphasis on success and future needs. All issues, expectations, and process change requirements will be captured in the BPR documentation.
Finally, LMIT will flowchart the reengineered business process and select collateral procedures for measuring and controlling its performance. We are also available to establish the new processes business rules, write procedures and work instructions. We can identify resource requirements, procure and stand-up resources, and develop and deliver live or computer-based training curriculum.
Implementation and execution of your new business process is our expertise. Through the design process, we will capture the detailed resources and critical tasks needed to implement the process, scope the cost, and procure the tools. At all stages of BPR and project lifecycle planning and management, we offer professional staff and multi-tiered technical support.
Click here for E-STARS proven performance and best practices.
From developing an external data repository to modifying the existing E-STARS baseline, LMIT can support your software development needs.
With more than 7,000 IT professionals on staff and 46,000 additional IT professionals company-wide, we are the quintessential IT and EIM solution for your requirements.
LMIT was assessed and operates at Level 5 of Carnegie-Mellon University's Capability Maturity Model - Integrated (CMMI). Emphasizing our quality-through-processes approach, this important credential means that LMIT consistently delivers high-quality software products and services that meet or exceed budget and schedule commitments. This also means that LMIT is strategically positioned to implement E-STARS within your organization.
Only a small percentage of all software businesses assessed by the Software Engineering Institute perform at Level 3 or above. Companies operating at Level 3 increase productivity by 35% and reduce software defects by 39% and software release times by 15-23%.
Our people have credentials from and associations with the most prestigious organizations in the industry today. To find out more about our credentials, see our Certifications brochure located under Product Information.
Interface with External Systems & Legacy DataE-STARS provides a collaborative action tracking tool that reaches across enterprise networks with seamless integration. It is specifically designed to interface with any database, records management, or electronic forms control system. Integrate E-STARS with your legacy system to maintain historical data while providing real time reporting on all enterprise-wide coordination.
E-STARS collaborative work capability allows documents or links to be attached, edited and updated as they are being routed. Tasks may have multiple distribution lists and instructions allowing for the iterative process of document collaboration, coordination, approval and distribution. Users can select in-progress documents created in a separate application, attach it to the task and modify the document as the task is routed through the organization.
E-STARS is the cornerstone for integrating an organization's Information Management systems into a central system. E-STARS allows users to create a new task and then, through the E-STARS interface, search the legacy document storage system, select a document or record and attach it for review, coordination or approval. At the end of the document review, E-STARS collects the document metadata and electronically files the completed record of the work, including attached documents into any records management system.
Whatever your legacy data needs may be, LMIT can quickly and affordably build an E-STARS interface rapidly automating any current or future business process. Take your data into the future without repeating the past.
Hardware/Software Procurement & InstallationWe offer technical solutions, cost benefit analysis, procurement, and installation of all required hardware and software. We are positioned to serve your organization with a turn-key product. Most organizations already have the tools for E-STARS installation. Ask your Network Administrator or contact E-STARS Technical Support.
Training Support - On-Site or Computer-Based Training (CBT)LMIT offers a full-service Training Department to meet the demands of the technical classroom. Every installation of E-STARS can be available with many training options including, but not limited to performance analysis, curriculum and media design, materials development and production, implementation and execution.
LMIT recognizes technology is only part of the solution when standing up new software; change management is also a key component. We will customize our Train-The-Trainer course for organizations with on-site training staff or provide 100% of the training. Utilize our dynamic adult-learning specialists to jump-start your program. Choose computer-based learning for geographically separated staff. We have the skills and experience to deliver the greatest information retention possible for your users.
We can customize our tools for organizationally specific process or terminology. From our online help and User Guide to our Quick Start Guide and frequently asked questions, customization is available.
Training Curriculum
- User-Level Training: Hands-on and interactive facilitation in a half-day class. User-Level Training prepares users for all aspects of the originating, tracking, routing and reporting of tasks, coordination and correspondence.
- System & Super Administrator Training: Hands-on and interactive facilitation in a full-day class. Admin-Level Training walks attendees through standing-up and customizing an organizational profile within the E-STARS application as well as administering user rights and templates.
- Technical Training: Hands-on and interactive facilitation in a desk side format. This class has no defined duration and is carried out as needed. Technical training covers E-STARS installation and configuration as well as system updates and hot fixes.
- Train-the-Trainer: Hands-on and interactive facilitation in a two and one half-day class. This class includes User-Level and all Admin-Level training as well as instruction for the effective training and facilitation E-STARS curriculum. Technical training is included in the Train-the-Trainer coursework and is delivered as needed outside of the basic timeline.
LMIT maintains a 24x7 award winning Help Desk to provide Tier 1 and Tier 2 customer support. Tier 3 customer support is also available via our development staff to resolve technical issues not typically covered by Help Desk support.
The following definitions are provided for clarification of E-STARS technical support levels.
- Tier 1 Technical Support - Tier 1 technical support includes telephone/e-mail support of all how to questions, explanations of field use, access issues, and general queries. This level of support is not intended to replace or replicate user training. Questions are typically specific and concise and responded to in less than 10 minutes. LMIT can perform this support level or train the customers help desk organization to provide this support.
- Tier 2 Technical Support - Tier 2 includes those questions that are complex in nature and require personnel with a significant depth of understanding of the application, business rules, and data relationships. Also includes how to questions that are multi-functional in nature or involve new ways of manipulating the system. This level may require desk-side support or experimentation by the technical support representative to provide an answer. LMIT can perform this support level or train the customers help desk organization to provide this support.
- Tier 3 Technical Support - Tier 3 support includes those problems requiring investigation by a systems analyst, programmer or database administrator. These problems typically include complex functional questions, perceived design or software defects, application enhancements, complex report requests, interoperability issues (internal and external), and application access problems. LMIT typically provides this level of support as part of the ongoing maintenance contract for installed applications.
Many organizations have learned the power and flexibility of outsourced technical support. We offer offsite Help Desk support for your Tier 1, 2, and 3 technical needs. If you need a complete solution or temporary augmentation while your team ramps-up, we are prepared and available.
Software UpgradesThe sustained functionality of E-STARS relative to technology refresh, product defects or performance is maintained at no additional cost. Infrastructure and server software are the responsibility of the customer unless otherwise noted.
Excluding customer unique enhancements, Software Maintenance Support will include all upgrades and service releases for E-STARS at no additional cost. We know that our customers constantly seek ways to improve the way they do business. Fortunately, so do we. Contact an E-STARS representative for more information.
